SmartICS ensures compliance with production technology for a FMCG company

The customer is a leading Indonesian manufacturer of hundreds of products operating numerous FMCG plants that adhere to strict production standards. Previously, each plant used separate systems or
depended on manual reporting, which weakened management’s ability to centrally control production performance. When downtime or quality issues arose, critical information often reached management with significant delays, causing strategic decisions to lag
while production losses continued.
This lack of integration made it nearly impossible to compare OEE across plants, despite OEE being a key benchmark for operational efficiency. Meanwhile, the company needed to ensure regulatory compliance, reduce the risk of procedural errors by operators, and
cut costs without compromising productivity.
Without an integrated, predictive platform, the company faced risks of unexpected downtime, slow emergency responses due to the absence of centralized monitoring, and a burdensome, inconsistent manual reporting process that was difficult to audit. In the long term, this situation threatened financial losses, supply chain disruptions, and damage to the company’s reputation.