SmartICS provides an integrated building management system at one of the biggest airports of Indonesia
60
Sensors
8
Gateways
2
RTU
CUSTOMER
TECHNOLOGY PARTNER
Ngurah Rai International Airport (Bali Airport)
PT Inalix

THE CHALLENGE
As an international-standard public facility, I Gusti Ngurah Rai International Airport (Bali Airport) manages extensive infrastructure with rigorous global service standards. A vital aspect of their daily operations is maintaining optimal temperature stability via advanced cooling systems (chillers), ensuring passenger comfort and equipment reliability.
However, significant challenges arose when the legacy SCADA system reached its technical end-oflife, ceasing all vendor support and updates. This obsolescence exposed vulnerabilities in real-time monitoring, disrupting smooth airport operations at one of Indonesia’s key aviation hubs.
This obsolete system hindered the integration between existing chiller units and the new network of temperature sensors intended for implementation. Compatibility gaps prevented unified data flow, complicating efforts to modernize infrastructure at the airport. Without a centralized SCADA monitoring platform, the technical team resorted to manual checks, physically visiting each device location. This labor-intensive process proved highly time-inefficient, especially in a 24/7 high-traffic environment like Bali Airport.
Beyond inefficiency, manual methods made it nearly impossible to gather synchronized, actionable data for proactive maintenance. The airport urgently required a more open, modular SCADA solution to consolidate sensors, diverse gateways, and chillers into a single, reliable system.
CUSTOMER NEEDS
• Integration of all cooling devices and sensors into a single digital ecosystem.
• Freeing the workforce from manual inspection tasks so they can focus on more critical maintenance activities.
• Stable web-based monitoring facilities to support team mobility across the vast airport grounds.
• Replacing unsupported legacy systems with a new solution that offers ongoing technical support.
• Accurate documentation of machine performance and temperature to meet international airport operational standards.
10% Increase in Operational Efficiency. The digitalization of monitoring directly boosted the productivity of the airport’s technical and operational teams.
Maintenance Time Optimization. Device status is now monitored centrally, meaning technical staff no longer need to spend hours on routine manual field checks.
Responsive & Rapid Implementation. The synergy between system integrator Inalix and the SmartICS platform accelerated the installation process compared to initial project estimates.
Proactive Anomaly Response. Accurate sensor data allows for early detection of machine or temperature disturbances, ensuring consistent comfort within airport facilities.
Streamlined Administrative Processes. Automated reporting modules save significant time in preparing routine reports.
THE IMPACT

SmartICS Interface

«My first experience ever with a SCADA project and it really caters to everything a SCADA software needed. Centralized software that processes data, from devices to RTUs, PLCs as well as other HMIs, it can manages alarms, provides visualization dashboard and also dynamic reporting for users. If i got another SCADA project, I’ll definitely use smartICS again».

Iskandar Febriyanto, Inalix Project Manager
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