SmartICS Ensure Rigorous Production Control at the Largest Pharmaceutical Company of Indonesia
5 000
Tags
2
Plants
CUSTOMER
TECHNOLOGY PARTNER
PT Sanbe Farma, Indonesia
PT Syarat Teknik Indonesia

THE CHALLENGE
Every pharmaceutical product must meet the strictest and most rigorous standards. Behind this requirement lies a delicate and complex process: continuously controlling temperature, humidity, and air quality within the production area. Even the slightest deviation from these parameters can severely compromise product quality and, more importantly, patient safety. Ensuring the stability and reliability of HVAC and Utility Plant systems quickly became Sanbe Farma’s top operational priority. Beyond simply safeguarding personnel and preventing potential operator errors, the team faced a heavy burden of monitoring and reporting tasks. These responsibilities consumed a significant amount of time and resources, which ultimately slowed overall productivity. With increasing demands for operational efficiency and the constant risk that any downtime might disrupt vital production schedules, Sanbe Farma urgently needed a smarter, more intelligent, and fully integrated system — one capable of delivering faster, more precise monitoring, reliable control, and actionable analysis at all times.
CUSTOMER NEEDS
• Real-time monitoring and control of HVAC and Utility Plant operations.
• Ensuring personnel safety and regulatory compliance, with features that prevent critical operational errors.
• Unlimited multi-user access, enabling operators, supervisors, and management to work in parallel.
• Integration via OPC Server and historical performance storage for trend analysis.
• High capacity and scalability to handle thousands of I/O signals as production grows.

Operational Stability. With the integration of 5 PLCs managing HVAC and Utility Plant operations, production processes are now more stable and easier to oversee through a centralized system.
Higher Productivity & Efficiency. A user-friendly interface reduces manual tasks, allowing staff to focus on quality control while making workflows faster and more efficient.
Reduced Operating Costs. Automated SmartICS implementation helped cut operating costs by 11– 30% while enhancing overall system reliability.
More Proactive & Accurate Maintenance. Monitoring over 5,000 tags provides full visibility into long-term performance trends. This data supports accurate maintenance scheduling, faster response, and prevention of recurring issues.
Unlimited Scalability. Modular architecture and support for thousands of I/O signals enable smooth integration of new devices—from additional production machines to utility systems—without replacing the existing platform.
Fast Implementation. SmartICS was fully implemented in just 4 months, allowing Sanbe Farma to experience efficiency gains and operational stability quickly.
THE IMPACT

SmartICS Interface

«SmartICS with the simple features help me create a complex system of pharmacy, with the Fast & Furious support team from SmartICS that always give us good experience»
Alghi, Project Engineer
PT Syarat Teknik Indonesia
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